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The following Terms and Conditions (“Terms”) between you (“you” or “your”) and Superior Signs & Graphics, Inc. (“we,” “our,” “us,” “SS”, or “Superior Signs”) describes the terms and conditions on which you may access and use the Superior Signs & Graphics website located at www.superiorsigns.net (the “Site”), and related services including any Superior Signs & Graphics article or material manufactured for sale (“Product”) and sale assistance services (“Services”), together with the Site and Superior Signs & Graphics website material and information (“Content”). By accessing or using any of the Services, you acknowledge that you have read, understood and agree to be bound by these Terms.
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED OR USED THE SERVICES. BY ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Superior Signs & Graphics reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on our website is owned, controlled or licensed by or to Superior Signs & Graphics, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. We may update the Content, including Product descriptions and specifications, as we deem appropriate and without notice to you. If you have any questions about the existence of more current information, please send those questions to support@superiorsigns.net.
Except as expressly provided in these Terms, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Superior Signs & Graphics’ express prior written consent.
You agree that you will not utilize the Site to create Products that are offensive, unlawful, harassing, libelous, threatening, profane, harmful, obscene, malicious, abusive, explicit, defamatory, indecent, inflammatory, tortious, hateful, or racially, ethnically or obtrusive of another’s rights including rights of famous persons, privacy and intellectual property. Superior Signs & Graphics may terminate its service to customers found to be using this Site to engage in undesirable activities. You are solely responsible for your use and the quality of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You must obtain appropriate authorization from the owners of any copyrighted work before you include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products. By placing an order on this Site, you warrant that you have all necessary consent, right and authority to place the order and you authorize Superior Signs & Graphics to produce the Products on your behalf. You warrant that your Products do not infringe or encroach upon any rights or privileges of any third party, including copyrights, trademarks, rights of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or consent necessary to incorporate third party material into your Products.
Prices and availability are subject to notice. Superior Signs & Graphics may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time. The materials on the Site with respect to products and services may be out of date, and Superior Signs & Graphics makes no commitment to give notice of updates to the materials on the Site with respect to such products and services. Superior Signs & Graphics reserves the right to withdraw any offer and to correct any errors or omissions. If we discover a pricing error after your order has been placed, we will contact you immediately. We will either cancel your order and issue a full refund, or adjust the amount owed to reflect accurate pricing, depending on your preference.
TERMS & CONDITIONS: PAYMENT OPTIONS: Superior Signs accepts cheques, e-transfers and credit card payments. Please be aware that ALL credit card payments have an additional 3% fee.
PLEASE NOTE: The estimate is an approximation and is not guaranteed. The estimate is based on information provided by the client regarding project requirements. Actual cost may change once all project elements are finalized or negotiated. Prior to any changes of cost, the client will be notified. Due to material price fluctuations and shortages, the Estimate is only valid for 30 days. If you send a PO after 30 days a new estimate might be sent to you reflecting any price change. If a PO is sent but the products are not needed within our production time window (2-4 weeks depending on product type) prices are subject to change.
Please read the estimate carefully as we will be making your signs as quoted. If there are any errors or questions about the estimate, please let us know before ordering. Once a PO has been received you have 24 hours to cancel. After 24 hours, if you cancel the order, you will be charged a cancelation fee based on the amount of work performed up to the cancellation date.
Please note there is a $100 minimum charge on all orders. All samples are charged out at a unit cost based on the sign type (not included). Shop Drawings and any further changes will be charged as per time used.
All estimates have a set up fee. 4 hours minimum is applied to all installation/service call outs. Service and installation is billed out at a time and material basis reflected on your final invoice and may not be included in the estimate. $30 fuel surcharge is applied to all service and installation trip on final invoice and will not be reflected in estimates.
Parking will be extra if not available on site. Installation is based on 8 hour days at $150/hr – 1 Man Crew, $210/hr – 2 Man Crew operating during standard Operational Hours. After Hour Installation and or Overtime are billed out at Time and a half. Final Adjustment will be done at final invoice to account for Time Spent plus Materials Environmental recycling fees will be applied to service calls as follows: ($2/lamp, $3.50/LED driver, $5.50/Neon Transformer). These fees will be applied to final invoice and may not be reflected in estimate. Engineering Fees and City Permit Fees will be applied to final invoice and may not be reflected in estimate. Installation will take place if site conditions are optimal. For interior signs walls and doors must be painted, for vinyl and film installations glass must be clean and dust can’t be in the air, for exterior installations power should be ready and close to the installation site. When site is not ready for installation Superior Signs requires 48 hours notice from the customer. If the installer arrives on site and site conditions are not optimal a 4 hours charge will be applied to the final invoice.
The installation cost does not include lift rental, road closures or flag people if required for the job. The total cost for those extra services will be included in the final invoice and are not shown in the estimate. The estimate will not be converted into a work order until all shop drawings, materials and quantities have been approved by the client. A PO without signed shop drawings is considered incomplete and will not be processed. The client’s lead time is determined once all information is received. By signing or sending written approval of this estimate, the client acknowledges that he/she has carefully read and understood all of the above information.
Superior Signs & Graphics uses third-parties for payment processing and doesn’t store any payment information, including credit card numbers and CVV codes. All your credit card information is encrypted with SSL technology to provide safe transactions.
By purchasing something from our Site, you automatically agree that any credit card information you supply is authorized for your use, that it’s valid and complete, that charges incurred by you will be honoured by your credit card company, and that you will pay the charges at the posted prices, including any shipping fees and applicable taxes.
There are no cancellations once we begin processing your order. You may cancel or make changes to your order before processing has been initiated on our end.
If you find there is an issue with your order upon delivery, please notify us immediately (within 10 days of delivery). You can do so by emailing us at support@superiorsigns.com or calling 604-942-6636. We will evaluate the issue and if it is due to an error on our end, we will refund or reprint your order and ship it at no cost to you within our standard production time. If the error was your mistake, we will not offer a refund or exchange for any product.
• If you received a damaged product, please take a photo of the damaged product along with the packaging and send it to us via email. If it was damaged during shipping, we will fully refund you the money or we can send you a new printed product without any extra charge.
• If there are any mismatches with the ready product and the digital design proof, please send us the photo of the product and we will either fully refund you or exchange the product with the corrected product.
• If you damaged the product after unpacking it, then we cannot take any responsibility and we will not offer any refunds.
• If you want to cancel the order, contact us right away. If it is still in the pre-production phase, we can cancel or make changes to your order. Usually, we start the production process 2 hours after your order has been placed, so make sure to get in touch with us immediately.
• If you want to make changes to the order, contact us within 2 hours and we will postpone the production process if it has not yet been initiated.
You agree that all sales are final. It is entirely your responsibility as the customer to determine the applicability and/or fitness of any purchase made. Carefully consider every aspect of your final design, including the correct spelling of any text, prior to confirming any digital proofs or proceeding to place the order. After you confirm your order, the production process starts automatically within 2 hours. If your order arrives damaged, we will work directly with our shipping provider to resolve the issue. In the meantime, we will either issue a refund or reprint and send out your order within the standard production time.
Superior Signs & Graphics charges sales tax for merchandise ordered on this Web site based on the applicable provincial sales tax rate and the location to which the order is being shipped.
Superior Signs & Graphics provides next-day shipping across the Canada and select territories in USA for all orders placed before 3 PM PST. The estimated delivery date will be provided at checkout.
Once the package is shipped, customers will be notified through an email. The package can be tracked in the orders section on our website. Guest users can track their orders via email notifications. Superior Signs & Graphics provides both ground, express and freight shipping, as well as local pickup. With the pickup option, customers can come and get their product directly from our factory in Port Coquitlam, British Columbia, Canada without a delivery fee.
Shipping Fees
Freight/Delivery charges will be calculated and charged based on your account terms at the time of shipping. Superior Signs and Graphics to provide the most reliable shipping while maintaining the lowest rates.
Shipping date will vary based on:
● The size of the order; some products take longer to manufacture and ship.
● The provided graphics; if the quality of the graphics is too low, it will set back the
production time.
● The customer feedback; if the customer takes longer to review any digital proofs, this will also
postpone production.
Please note:
● Orders shipping to USA will be charged extra for a customs clearance fee.
● The shipping price may vary depending on the location and distance of shipping.
● The next business day shipping offer excludes weekends and holidays.
Certain features or services offered on or through the Site may require you to open an account. When you create an account with us, you guarantee that you are over the age of 18, and that the information you provide is accurate, complete, and current at all times. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Superior Signs & Graphics immediately of any unauthorized use of your account or password, or any other breach of security. By creating an account, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Due to differences in monitors and browsers, the appearance of colour samples may vary. Monitors are not all calibrated equally and colour reproduction on the Internet is not precise. Since it’s not possible to ensure that colours on our website will look the same on all devices, we cannot guarantee that your monitor will accurately portray the colours of the actual sign. We utilize a CMYK printing profile and do our best to produce colour accuracy.
If you have specific colours that need to be printed on the sign, our designers may ask you for the exact colour code to provide exact color-match printing. In such cases, our designers will provide digital proofs of the design and only after your confirmation, we will proceed with the printing. Please remember that even with design proofs, there may still be colour mismatches since different computer monitors display colors differently. Superior Signs & Graphics is not liable for colour matching or ink density errors on screen proofs approved by the customers. We will strive to match the gradient density and specifications of each colour. Superior Signs & Graphics is not liable for deviations in the final appearance of a product resulting from the aforementioned technicalities.
Your use of the Site grants you only a limited, nonexclusive license to use solely by you for your own personal use and shall not be used for sale, republication, assignment, sublicense, distribution, preparation of derivative works or other such uses. No portion of the Site, Services and Content may be reproduced in any form or by any means, except as expressly permitted by these Terms. You agree not to modify, rent, loan, sell or distribute the Content in any manner, and you shall not exploit the Site, Content and Services in any manner not expressly authorized within the Terms.
You are solely responsible for compliance with any applicable laws and agree to check with any applicable legal authority for the standards, rules and regulations governing the types of signs and products permitted for your particular use. We do not make any claims about the legal compliance of Superior Signs & Graphics Products or any other materials from suppliers of Superior Signs & Graphics, Incorporated.
EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL SUPERIOR SIGNS & GRAPHICS BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SERVICES AND/OR THE PRODUCTS, EVEN IF SUPERIOR SIGNS & GRAPHICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE TO DISCONTINUE YOUR USE OF THE SERVICES AND PRODUCTS AND TERMINATE THESE TERMS. THE SOLE REMEDY FOR ANY UNREASONABLE DELAYS IN SHIPMENT AND RECEIPT OF INCORRECT PRODUCTS, OR ANY INABILITY OF YOUR USE OF THE PRODUCT RESULTING FROM MANUFACTURING DEFECTS OF THE PRODUCT, SHALL BE REFUND OR REPLACEMENT OF THE PRODUCT.
This Site and any information or content on this Site are provided “AS IS” with all faults. Superior Signs & Graphics makes no representations or warranties of any kind, whether express or implied, with respect to this Site or content or information available on or through this Site except as provided herein. Except as otherwise provided under applicable laws, neither Superior Signs & Graphics nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assignees of each, shall be liable for any damages whatsoever arising out of or related to the use of this Site or any other site linked to the Superior Signs & Graphics website. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Site is notified in advance of the potential for any such damages.
Termination by You
You may deactivate your account and discontinue your use of the Services at any time. In order to deactivate your account, please contact us at support@superiorsigns.net. By using the Services at any time, you understand that your content may continue to exist and be used on or through the Site and Services even after such deactivation.
Termination by Superior Signs & Graphics
Any violation of these Terms, including any of the prohibitions in Your Use of the Site, may result in suspension or termination of your access to the Services. Superior Signs & Graphics may also terminate your account if we determine that your conduct poses a risk or liability to Superior Signs & Graphics, or for any other reason as determined by Superior Signs & Graphics in our sole discretion.
Effects of Termination
In each of these cases, the Terms will terminate, including your license to use the Services.
Account and Data Deletion
You may request to close your account and delete your data at any time. In order to close your account and delete your data, please send us your request at support@superiorsigns.net. Once your account is closed, all your saved data, such as billing address, cart items, project designs and payment methods, will be deleted and cannot be restored. Please be advised that your order history will be retained even after the deletion of your account.
When you sign up for Superior Signs & Graphics, you give us certain information voluntarily. This includes your name, email address, phone number and other information you use to register and make online purchases. We may store your billing information to make it easier to purchase products from our website in the future. Please note that we do not store your credit card numbers or security codes. Superior Signs & Graphics will use reasonable efforts to protect the information submitted by you in connection with the Services, but you agree that your submission of such information is at your sole risk.
By sending us any feedback, suggestions, ideas, notes, concepts and other information (collectively, “Submissions”) you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Submissions, and you waive all moral rights in the Submissions which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Submissions do not contain any confidential or proprietary information of any third party and that Superior Signs & Graphics may use your Submissions without restriction or obligation to you or any third party
By submitting an order for a personalized product and upon our completion thereof, we reserve the right to use the personalized product for promotional use as Superior Signs & Graphics deems fit. If you do not wish to allow us to use your personalized product for such purposes, you must request so by sending us an email at support@superiorsigns.net
Superior Signs & Graphics and third-party apps use cookies that help us improve customer experience on our website. A “cookie” is a string of information that assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to our website. We use cookies on this site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into our website, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how our website is being used and improve your user experience.
Control Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.
Void Where Prohibited: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Superior Signs & Graphics reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
Governing Law: In the event of litigation both parties agree that the Law of the Province of British Columbia shall apply and both parties shall consent to the jurisdiction of said Province’s courts. Both parties expressly waive a trial by jury.
Miscellaneous: The Terms and Conditions constitute the entire agreement between you and Superior Signs & Graphics with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Superior Signs & Graphics with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Superior Signs & Graphics Incorporated. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
You acknowledge that you have carefully read and understood all of the provisions of the foregoing Terms and understand that you have the right to seek independent advice, at your own expense, or to propose modifications prior to agreeing to the Terms. You further represent and warrant that you have accepted these Terms voluntarily and after consulting with whomsoever you wish.
